Effective date: 16 June 2026 Last updated: 4 October 2026 Version: 2.3 (Section 8.1 updated 4 October 2026: chat replies are charged for what they use)
PLEASE READ THESE TERMS CAREFULLY. They contain a binding arbitration clause and class-action waiver (Section 15), broad disclaimers of warranties (Section 10), a strict limitation of liability (Section 11), and your agreement to indemnify us (Section 12). By creating an account or using SynergyAI you accept all of them. Defined terms appear in bold the first time they are used.
1.1 Agreement. These Terms of Service (the "Terms") are a binding legal contract between you ("you", "your", "User") and SynergyAI ("SynergyAI", "we", "us", "our"), the operator of the platform at synergyai.studio and its associated web application, APIs, and inbound chat surfaces (collectively, the "Service"). By creating an account, clicking "I agree," connecting any third-party account, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.
1.2 Eligibility and age attestation. You must be at least 18 years of age and have the legal capacity to enter into a binding contract in your jurisdiction. By clicking "I agree" — or by creating an account or otherwise using the Service — you expressly attest and confirm that you are at least 18 years old and legally able to enter into this agreement. The Service is intended only for adults and is not directed to children. By using the Service you represent and warrant that you meet these requirements, and this age attestation is deemed repeated each time you use the Service. If we learn that a User is under 18, we will terminate the account without refund.
1.3 Authority to bind an organization. If you use the Service on behalf of a company or other legal entity, you represent that you are authorized to bind that entity, and "you" refers to that entity. You remain jointly responsible for compliance with these Terms.
1.4 Sanctions and export controls. You may not use the Service if you are located in, ordinarily resident in, or organized under the laws of any country or territory subject to comprehensive U.S., EU, UK, UN, or Indian sanctions or embargoes, or if you are a person with whom dealings are restricted under applicable sanctions or export-control laws (including the U.S. OFAC Specially Designated Nationals list). You agree to comply with all applicable export-control and sanctions laws and not to use the Service to facilitate any prohibited end use.
1.5 Changes to eligibility representations. Your eligibility representations are deemed repeated each time you use the Service.
2.1 An orchestration layer. SynergyAI is an orchestration and routing layer. It lets you (a) sign in, (b) connect your own accounts at third-party services, and (c) instruct AI agents that act on those services and call AI models on your behalf. SynergyAI is not the provider of the underlying AI models, and not the provider of any third-party service you connect.
2.2 Three categories of third party are involved when you use the Service:
2.3 Conduit framing. Except for operating the orchestration layer itself, SynergyAI acts as a conduit that passes your instructions, prompts, and authorized credentials to the third parties you have chosen, and returns their responses to you. We do not control, and are not responsible for, the availability, accuracy, pricing, terms, security, data handling, content, or actions of any third party, whether a model provider, a connected service, an MCP server, or a sub-processor. Your use of any third party is also governed by that third party's terms, and you are responsible for reviewing and complying with them.
2.4 No professional advice. The Service and any AI output are provided for general informational and productivity purposes only and do not constitute legal, financial, tax, medical, or other professional advice. You are solely responsible for decisions made using the Service.
2.5 Our responsibility is limited to our own systems; everything we send out is at your direction. Any commitment, representation, security measure, or standard of care we describe applies only to data while it is within SynergyAI's own systems. The Service exists to transmit your prompts, inputs, instructions, and authorized credentials to third parties you have chosen — foundation- and generative-model providers, the services you connect, MCP servers, and the sub-processors that run the Service. The moment your data is transmitted to, or returned from, any such third party at your direction, SynergyAI has no responsibility or liability for how that third party receives, transmits, returns, stores, caches, processes, secures, discloses, or uses it, or for the accuracy or content of what it returns. Our sole obligation with respect to those third parties is to make available a link to the relevant third party's privacy policy and/or terms (see the Privacy Policy), which we provide as a convenience and not as a representation about that third party. You exercise the right to send data to each third party; you bear the consequences.
2.6 Privacy by default — we do not share data you have not chosen to share. We do not disclose your personal data to any third party you have not chosen to engage, except to the infrastructure sub-processors strictly necessary to run the Service and as required by law. When we route a request to a foundation- or generative-model provider, we transmit only the content reasonably necessary to fulfill that request, and we do not attach your account identity (such as your name or email) to that request unless it is technically required for the feature you invoked. This is a design commitment, not a warranty (see Sections 9.3 and 10).
3.1 Sign-in. You register and sign in using Google OAuth via our authentication provider (Supabase Auth). You are responsible for maintaining the confidentiality and security of the Google account you use to access the Service, your devices, and any tokens, keys, or credentials associated with your account.
3.2 Your responsibility for account activity. You are fully responsible for all activity that occurs under your account, including all actions taken by AI agents you instruct or configure (see Section 6) and all use of credentials you have connected. You must not share your account or let any unauthorized person use it.
3.3 Notification of compromise. You must notify us immediately at contactus@synergyai.studio if you suspect any unauthorized access to or use of your account, connected services, or credentials. To the maximum extent permitted by law, we are not liable for any loss arising from unauthorized use of your account, connected services, or credentials.
3.4 Accurate information. You agree to provide accurate information and to keep it current.
4.1 General. You agree to use the Service only for lawful purposes and in accordance with these Terms, applicable law, and the terms of every third party you connect or invoke.
4.2 Prohibited content and conduct. You must not use the Service, or instruct any agent to use the Service, to create, generate, store, transmit, publish, or act upon content or conduct that:
4.2a Child safety — zero tolerance. Any content that sexualizes, exploits, or endangers a minor — including any sexual or nude depiction of a real or synthetic minor, and any use of a child's image, likeness, or voice in such content — is absolutely prohibited and may never be requested, created, uploaded, or stored through the Service. There is no legitimate use and no exception. Generation is performed by third-party AI models that apply their own controls to refuse such content. In addition, child sexual content is the one category SynergyAI screens for independently: every user input across every surface — text and uploaded images — is passed through an automated child-safety screen before processing, and a positive detection is refused, logged to a tamper-resistant record, preserved, and reported. (We do not otherwise restrict lawful adult, violent, or mature creative content; that is governed by each engine's own rules.) No automated system is perfect, so we also act on any report, flag, or knowledge of such material. This screen and its record-keeping apply even in Forget & Burn / zero-retention mode. Burn mode means ordinary content is never stored — but a child-safety detection is the one exception: the account identity, time, and offending input are logged to a record that Burn mode and account deletion cannot erase, and preserved for reporting. You cannot use Burn mode (or any deletion feature) to make such a request anonymous, unrecorded, or unreportable. Where we become aware of it, we preserve it, permanently ban the account, and report it to law enforcement and the relevant authorities or hotlines (including as required under the POCSO Act and the IT Act in India, and equivalent laws elsewhere), without notice to the user. You are solely responsible and liable for any such material you attempt to create, upload, or store, regardless of whether any safety system detects it.
4.3 Enforcement and moderation. We may, but are not obligated to, monitor, scan, filter, refuse, remove, or restrict any content or instruction, and may apply automated content-moderation systems. We may cooperate with law enforcement and respond to lawful legal process, including by preserving and disclosing data where we believe in good faith it is required by law or necessary to protect rights, safety, or the integrity of the Service. Where we become aware of apparent child sexual abuse material or an imminent threat to life, we may preserve, remove, and report it to law enforcement and any applicable authority or hotline, and disclose related account information, without notice to you.
4.4 No automated abuse. Except through interfaces we expressly authorize, you must not scrape, bulk-extract, reverse engineer, overload, or access the Service through unauthorized automated means, nor resell or sublicense the Service without our written permission.
4.5 Compliance is your responsibility. You are responsible for ensuring that your use of the Service, your content, and all agent actions comply with every law and every third-party term that applies to you. Violation of a third party's terms is also a breach of these Terms.
4.6 Reporting, notice, and takedown. If you believe content created or stored on the Service infringes your intellectual-property or other rights, or that a real person's likeness or voice has been used without consent, notify us at contactus@synergyai.studio with (a) identification of the work or right and the allegedly infringing material, (b) your contact details, and (c) a good-faith statement of the basis for your complaint. We will review and may remove or disable access to the material at our discretion. We terminate the accounts of repeat infringers. We may forward your complaint (including your identity) to the user who created the material. This process does not limit any other remedy available to us, and our removal or non-removal of any material is not an admission or determination of legal liability.
4.7 Third-party account standing; communications and advertising compliance. You are solely responsible for keeping your connected third-party accounts in good standing and for any consequence — including suspension, ban, throttling, data loss, or fees — that a third party imposes because of activity you or your agents conduct through the Service. If a connected provider (for example, a social, email, advertising, or cloud platform) suspends or terminates your account, or reverses, rejects, or penalizes an action, that is a matter between you and that provider, and the SynergyAI Parties have no liability for it. Where you use the Service to send communications (email, messages, chats) or to run advertising or marketing, you are solely responsible for complying with all applicable laws and platform policies, including anti-spam and consent laws (such as CAN-SPAM, CASL, GDPR/ePrivacy, and India's communication rules), advertising-content and targeting rules, and any required disclosures, opt-outs, and recordkeeping.
5.1 You authorize each connection. The Service lets you connect your own accounts at third-party services. Each connection is made by you, grants the Service (and the agents you instruct) authority to act on that account within the scopes you approve, and creates a direct relationship between you and that third party governed by its terms. We support several connection mechanisms, and you authorize the corresponding handling of your credentials:
client_id and client_secret. We create a custom authorization configuration from those credentials and store them in our encrypted vault (Section 9). The normal OAuth consent flow then runs.5.2 Scopes and least privilege. You are responsible for the scopes you grant. Granting broad scopes (e.g. full mailbox, full ad-account, full cloud-infrastructure access) enables correspondingly broad agent actions. We are not responsible for the consequences of the scopes you choose to grant.
5.3 Revocation. You may disconnect any connected service at any time from the Connectors area of the Service, and you may also revoke access directly with the provider. On disconnect, we delete or render unusable the stored tokens/credentials for that connection (Section 9) and the Service can no longer act on that account. Revocation does not reverse actions already taken.
5.4 Custom and user-supplied MCP servers. You may configure additional MCP servers. You are responsible for the trustworthiness, security, content, and behavior of any MCP server you add, and for the data exchanged with it. We are not responsible for data returned by, or actions taken via, any third-party or user-supplied MCP server.
5.5 No endorsement; provider changes. Listing a service in our catalog is not an endorsement. Any third party may change, deprecate, rate-limit, price, suspend, or discontinue its API or MCP server at any time, which may disable or alter a feature without notice and without liability to us.
6.1 Agents act for you. The Service lets you instruct, schedule, and configure autonomous and semi-autonomous AI agents (including via the web app and via inbound chat surfaces such as Telegram, Slack, and email). When you instruct or configure an agent, you authorize it to act on your behalf using the models and connected services you have enabled.
6.2 Agent actions are your actions. Any action an agent takes at your instruction or configuration is legally your action, as if you had performed it yourself. This includes, without limitation, sending or deleting messages and email; posting, editing, or deleting social-media or other content; creating, modifying, pausing, or deleting advertising campaigns and budgets; reading, writing, moving, or deleting files and data; executing code; provisioning or changing cloud infrastructure; initiating, scheduling, or modifying payments, transfers, orders, or transactions on services you have connected; and any other operation within the scopes you granted. You own all consequences of those actions.
6.3 You must review before high-stakes actions. AI agents can make mistakes. You are responsible for configuring appropriate review, approval, spending limits, and guardrails, and for reviewing and approving agent output before relying on it or before any financial, publishing, irreversible, or destructive action is taken. Where the Service offers confirmation gates, spending caps, or approval steps, you are responsible for using them.
6.4 Autonomy disclaimer. While a service is connected, agents may take actions automatically based on your instructions, routines, schedules, or triggers, including actions that incur cost, publish content, send communications, move money on connected payment services, or delete data. You can stop this at any time by disconnecting the service, disabling the agent or routine, or revoking access with the provider. SynergyAI is not responsible for the consequences of agent actions performed at your authorized request, including runaway loops, excessive spend, wrong recipients, erroneous content, or destructive operations.
6.5 Third-party costs. Actions agents take on your connected accounts may incur charges billed to you directly by the relevant third party (for example, cloud usage, ad spend, transaction fees, or provider API costs). Those charges are separate from any fees you pay SynergyAI, are your sole responsibility, and are governed by your agreement with that third party.
6.6 Your inputs — rights, consents, and representations. Each time you submit any input to the Service — including text, prompts, instructions, photographs, images, faces, audio, voice samples or recordings, video, reference media, documents, datasets, or code (each an "Input") — you represent and warrant that:
You acknowledge that SynergyAI does not and cannot verify your rights or consents, does not pre-screen Inputs, and has no obligation to do so. You bear sole responsibility for every Input you submit.
6.7 Your outputs — sole responsibility and assumption of liability. Generative AI can produce output that resembles, references, or reproduces real people, voices, brands, trademarks, or copyrighted works — whether or not you intended it and whether or not you were aware. Accordingly:
6.8 Acknowledgement on acceptance. By accepting these Terms and by using the Service, you accept Sections 6.6 and 6.7 as ongoing representations, warranties, and undertakings made afresh with every Input you submit and every output you generate. These obligations are a material basis on which we make the Service available to you.
6.9 No high-risk or professional reliance; not a medical, mental-health, legal, or financial service. The Service and its output are general-purpose and are not designed, intended, or authorized for use as the basis of decisions in high-risk or regulated contexts. You must not rely on the Service or any output, without independent professional verification, for:
You assume all risk of any such use, and the SynergyAI Parties have no liability arising from it.
6.10 Domain-specific user responsibility. Without limiting Sections 6.6–6.7, you are solely responsible, and the SynergyAI Parties have no liability, for the following:
6.11 Content you share or publish to others. If you publish, share, or distribute content through the Service (for example, a shared project, a public link, or content posted to a connected account), you are solely responsible for that content and its effects, and you grant recipients only the rights you are entitled to grant. The SynergyAI Parties are not responsible or liable for content you make available to others, or for others' use of it.
6.12 Agent runtime, autonomy, and protocol. Our agents run on an autonomous agent runtime (currently the Hermes agent runtime, operated on our Modal compute) that can plan and execute multi-step tasks over extended periods and, where you enable it, operate in an autonomous "goal" mode and delegate to sub-agents. To carry out your instructions, the runtime may use a broad set of capabilities, including: web search and autonomous web browsing; reading, writing, and deleting files; executing code and running commands in a sandboxed environment; generating images, video, audio, and text; sending messages across connected channels; scheduling recurring runs; and invoking MCP servers and reusable "skills" (including third-party or community-contributed skills and tools). You acknowledge and agree that:
6.13 Assumption of risk and release. You use the Service, the AI models, the connected third parties, and all output at your own risk. To the maximum extent permitted by applicable law, you release and waive the SynergyAI Parties from any claim, liability, or loss arising out of: (a) your Inputs and the output you generate or use; (b) any action you or your agents take through the Service; (c) your use of, or inability to use, the Service; and (d) the acts or omissions of any third party. Acceptance of these Terms is required to access the Service, and by accessing or continuing to use the Service you confirm your acceptance of this allocation of responsibility.
7.1 Models we route to. To deliver the Service we route your prompts, inputs, context, and selected connected-data to foundation- and generative-model providers, which currently include Anthropic, OpenAI, Google, DeepInfra (which hosts open-weight models such as DeepSeek, Qwen, Kimi, and GLM), and xAI (Grok) for language and reasoning, and providers such as Kling (Kuaishou), BytePlus (ByteDance), xAI (Grok Imagine), and ElevenLabs for image, video, and music generation. The current list, purposes, and links to each provider's privacy policy are in our Privacy Policy. These providers process your content under their terms and policies.
7.2 Output is not guaranteed. AI output is probabilistic. It may be inaccurate, incomplete, outdated, biased, offensive, infringing, or otherwise wrong; it may "hallucinate" facts, citations, or instructions; it may misinterpret your request; and it may act on stale or incorrect data. We do not warrant the accuracy, reliability, completeness, fitness, originality, non-infringement, or any other quality of any output. You are solely responsible for evaluating and verifying all output before relying on or acting upon it.
7.3 Output rights and restrictions. Output may be subject to the terms of the relevant model provider, which may restrict commercial use, require attribution, or assert rights. It is your responsibility to review and comply with those terms for your intended use. We make no representation that any output is free to use for your purpose.
7.4 No training on your content by us. SynergyAI does not use your prompts, inputs, connected-service data, or generated content to train our own AI models. We cannot control whether or how a third-party model provider uses content you submit; consult each provider's policy and, where available, its zero-retention or no-training options.
7.4a Specific notice — Kling AI (Kuaishou). Some video features are powered by Kling AI (operated by Kuaishou). Content you submit to a Kling-powered feature (your prompt and any reference image) is processed on servers in or accessible from China and Singapore and may be retained and used by Kling to train its models, under Kling's own terms. This is described in detail in the Privacy Policy. By using a Kling-powered feature you consent to that processing; if you do not, do not use those features.
7.5 Beta, preview, and experimental features. Parts of the Service may be offered as beta, preview, research-preview, or experimental features. These may be incomplete, unstable, or changed or withdrawn at any time, may produce unexpected results, and are provided strictly "AS IS" with no warranty and no service commitment of any kind. Your use of them is at your sole risk.
7.6 Content-safety controls are the providers' — except child sexual content. Generation requests are processed by third-party model providers that operate their own content-safety systems — applying their own input and output filters and refusing or altering requests at their discretion. Those provider controls are the applicable safety layer for all content except child sexual content. We do not impose our own restrictions on lawful adult content — including adult nudity, sexual, violent, or otherwise mature creative content (for example, a film that depicts violence or addresses difficult themes) — and instead defer to each engine's own rules; an engine may still refuse such content under its policy. We do not operate, control, guarantee, or warrant the existence, scope, or effectiveness of any provider's safety systems, and we are not liable for what they do or fail to detect, block, or permit.
The one category on which SynergyAI applies its own independent, absolute block is child sexual content (Section 4.2a): every input submitted to the Service — on every surface, including uploaded images — is screened by an automated child-safety system before processing, and anything detected as child sexual content (including a real or synthetic minor) is refused, logged, preserved, and reported. This is a zero-tolerance, no-exception policy. Apart from this, you remain solely responsible and liable for your Inputs and outputs regardless of whether any safety system flags, blocks, or permits them (Sections 6.6–6.7).
8.1 Vortex Coins. Paid features are powered by a prepaid in-app credit called Vortex Coins. You obtain coins by purchasing coin packs or through a subscription plan (Section 8.13); new accounts also receive a one-time sign-up bonus. For most actions (for example, an image, a video or an agent run) the price is shown before you start and the coins are debited from your wallet when you initiate the action. Chat replies (in Chat, Argue and Coach) are instead charged for what each reply actually uses — the text it reads and writes at the selected model's rates, including any thinking and web searches, as set out on our How pricing works page; the text the Service adds itself (such as its instructions and your memory and connected-service context) is not charged. When you send a message we may hold the most that reply could cost, or the "Max per reply" limit you have set, and when the reply is complete we deduct what it used and return the rest of the hold at once. A reply never costs more than the Max per reply you set, and the cost of each reply is shown to you after it. Your balance and a ledger of purchases and deductions are maintained in your account.
8.2 Payment processing and currency. Payments on the web are processed by Razorpay in the currency shown at checkout (currently Indian Rupees or US Dollars). Purchases made through Apple's App Store are processed by Apple under its own terms. The price displayed at checkout is the total amount you are charged; it includes any taxes we are required to collect, and nothing is added to it at checkout (see Section 8.10). We do not receive or store your full card details (see Section 9).
8.3 Coins consumed are non-refundable. Coins debited to initiate an action are non-refundable, including where you are dissatisfied with the result, because the cost is incurred when the request is dispatched to the relevant provider, not when you receive the output.
8.4 Automatic failure refunds. Where an action fails due to a verified internal platform error (as opposed to a third-party provider outage, your instruction, content rejection, or a connected-service error), the corresponding coins are credited back automatically. Stuck or timed-out actions are detected and refunded automatically. A refunded coin is returned to the part of your balance it was taken from (purchased coins as purchased coins, subscription coins as subscription coins, subject to Section 8.13). Where part of an output was already delivered to you before an action stopped (for example, you closed the page during a streamed reply), the coins for what was delivered are not refunded. Each debit and any corresponding refund is recorded against a unique transaction reference.
8.5 Expiry; no cash value. Coins you purchase in packs, and your sign-up bonus, do not expire while your account remains in good standing. Coins provided by a subscription plan are usable only as described in Section 8.13. Coins have no cash value, are not transferable or resaleable, and cannot be redeemed for cash.
8.6 Account closure and forfeiture. If you close your account, or if we suspend or terminate it for cause — including any breach of these Terms or the Privacy Policy (Section 13.2) — any unused coin balance is forfeited and is not refundable, and you agree this forfeiture is fair and reasonable. A refund of your unused paid coin balance is available only where we terminated your account without any valid cause attributable to you, and even then it is provided at our sole discretion as your sole and exclusive remedy. No refund is ever owed for coins already consumed (Section 8.3) or for any free/promotional coins.
8.7 Third-party charges are separate. Charges you incur directly with connected third parties (Section 6.5) are not processed by us, are not paid in Vortex Coins, and are solely between you and that third party.
8.8 Price changes. We may change pricing, pack contents, and coin costs prospectively at any time. Changes do not affect coins already purchased.
8.9 Chargebacks and payment disputes. If you initiate a chargeback, reversal, or payment dispute, or if a payment fails or is reversed, we may suspend your account, reverse or void the corresponding Vortex Coins (including any already-credited balance), and recover amounts owed. Initiating a chargeback for a legitimately delivered purchase is a breach of these Terms. We may share transaction information with Razorpay and card networks to contest disputes. Likewise, if we refund a payment in whole or in part, the coins that payment provided are removed from your balance in proportion to the amount refunded, to the extent they have not already been spent; and if a subscription payment for the current billing period is refunded or reversed in full, that plan ends immediately (Section 8.13).
8.10 Taxes. Prices include any taxes we are required to collect (Section 8.2). Apart from those, you are responsible for all taxes, duties, levies, and withholdings arising from your purchases and from your use of the Service or any earnings you derive from it, other than taxes on SynergyAI's net income.
8.11 Retention of financial records. As required by Indian tax and financial-record law, we retain billing and transaction records (purchase, debit, and refund ledger entries — amount, currency, timestamp, and transaction reference) for at least eight (8) years. When you delete your account or your personal data (Section 13.4), we delete your personal and content data but retain an anonymized record of your financial transactions for the remainder of that statutory period; the anonymized record cannot be used to identify you and is kept solely to meet our legal obligations.
8.12 Storage allowance and deletion of content over the limit. Each plan includes a storage allowance covering all content stored in your account — files you upload or save and media you generate (currently 5 GB on Free, 50 GB on Pro, and 100 GB on Studio; the current figures are shown in the Service and may change). When you reach your allowance you may be unable to generate or upload new content until you free space. If your subscription ends or lapses, your account reverts to the Free allowance. If your stored content then exceeds the Free allowance, we will give you at least 30 days' advance notice by email and within the Service before deleting anything; if your account remains over the allowance after that period, we may permanently delete content to bring it within the allowance. We currently delete only generated media for this purpose and retain files you have saved, and we reserve the right to delete other content, including saved files, on the same basis (at least 30 days' notice and a separate cure period). Re-subscribing before deletion occurs cancels it. Deleted content cannot be recovered, and you are responsible for exporting anything you wish to keep. Cancelling a subscription does not forfeit purchased Vortex Coins; subscription coins are governed by Section 8.13.
8.13 Subscription plans (Pro and Studio). This Section 8, as updated on 29 September 2026, applies from that date, including to subscriptions that began earlier.
(a) Billing and automatic renewal. A subscription is billed monthly in advance. By subscribing you authorise us, through Razorpay, to charge your chosen payment method at the start of each billing period — on the same calendar date each month — until you cancel. Your bank or card network may ask you to approve a renewal. Each successfully paid period provides the plan's monthly coins and features.
(b) Plan coins. Coins provided by a plan are usable while the plan is active, and unused plan coins carry over to the next paid period while it remains active. On the Studio plan, if you cancel, your remaining plan coins stay usable for 30 days after the plan ends. Plan coins are spent before purchased coins when you use the Service.
(c) Cancelling. You may cancel at any time in the Service. After you cancel, you will not be charged again, and you keep your plan and its coins until the end of the period you have already paid for; the plan then ends and your account moves to the Free plan.
(d) Failed renewals. If a renewal payment does not succeed by the end of your paid period, your account moves to the Free plan at once and any unused plan coins are placed on hold (not usable). The payment provider may retry the charge for a few days; you may stop further attempts at any time in the Service. If a payment for that plan, or for a new plan, succeeds within 10 days, the plan (or new plan) starts and your held coins are restored; otherwise held coins expire. A Studio subscriber who cancels while a renewal is failing keeps the 30-day period in paragraph (b) instead.
(e) Ended plans. When a Pro plan ends for any reason, its unused plan coins are placed on hold on the same basis as paragraph (d) and are restored if you subscribe again within 10 days. Purchased coins are never affected by a plan ending.
(f) Refunds. Plan fees are non-refundable except as required by applicable law or at our discretion. Sections 8.3, 8.4 and 8.9 apply to subscriptions as they do to coin packs.
9.1 Credential storage. OAuth tokens, BYOC client secrets, API keys, bot tokens, IAM credentials, and per-user MCP tokens are stored encrypted at rest in a pgsodium-backed Supabase Vault. Secrets are written through a security-definer wrapper and referenced only by an opaque secret identifier (secret_id); plaintext secrets are decrypted server-side only when needed to perform an action you authorized, are never returned to the client, and are not written to logs.
9.2 Transport and access controls. Data in transit is protected by TLS. We use OAuth, PKCE for MCP connections, scoped tokens, row-level security, and audit logging as part of our security program. Payment card data is handled by Razorpay under PCI-DSS; we do not see or store full card numbers.
9.3 Commercially reasonable, not impenetrable. We use commercially reasonable measures to protect data, but no system is perfectly secure and we do not warrant that the Service or its data stores are impenetrable, error-free, or immune from compromise, interception, or loss. You acknowledge that you provide content and credentials at your own risk, and you remain responsible for your own account security, device security, and the hygiene of the OAuth grants and credentials you provision.
9.4 Breach response. If a security incident affecting your personal data occurs, we will notify affected users and authorities as and to the extent required by applicable law (see the Privacy Policy). To the maximum extent permitted by law, we are not liable for damages arising from a security incident, including any incident originating at, or caused by, a third-party model provider, connected service, MCP server, or sub-processor.
9A.1 Your content. As between you and SynergyAI, you retain ownership of the Inputs you submit and the outputs you generate, subject to (a) the rights of, and any restrictions imposed by, the underlying model providers (Section 7.3), and (b) your representations in Sections 6.6–6.7. You are responsible for ensuring you have the rights necessary for your use of any content.
9A.2 Licence to SynergyAI. You grant SynergyAI a limited, worldwide, non-exclusive, royalty-free licence to host, store, transmit, process, display, and create technically necessary copies of your Inputs and outputs solely to operate, secure, and provide the Service to you (including routing to the model providers and connected services you select). We do not use your content to train our own models (Section 7.4). We do not make your content available to other users except where you take an action to share or publish it (Section 6.11). This licence ends when the content is deleted, except for residual backup copies (Privacy Policy §6.3) and the anonymized financial archive (Section 8.11).
9A.3 Our intellectual property. The Service — including its software, code, models we develop, design, user interface, "SynergyAI" and related names, logos, and trademarks — is owned by SynergyAI or its licensors and is protected by law. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service per these Terms. You may not copy, modify, reverse engineer, create derivative works from, resell, or sublicense any part of the Service except as expressly permitted or required by non-waivable law.
9A.4 Feedback. If you send us suggestions, ideas, or feedback about the Service, you grant SynergyAI a perpetual, irrevocable, worldwide, royalty-free licence to use and exploit it for any purpose, without obligation or compensation to you.
10.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, ALL CONTENT, ALL AI OUTPUT, AND ALL THIRD-PARTY SERVICES ACCESSED THROUGH THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.
10.2 SYNERGYAI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, AND LICENSORS (THE "SYNERGYAI PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
10.3 WITHOUT LIMITING THE FOREGOING, THE SYNERGYAI PARTIES DO NOT WARRANT THAT: (a) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (b) ANY OUTPUT OR DATA WILL BE ACCURATE, RELIABLE, COMPLETE, CURRENT, NON-INFRINGING, OR FIT FOR ANY PURPOSE; (c) DEFECTS WILL BE CORRECTED; (d) THE SERVICE OR ITS INFRASTRUCTURE IS FREE OF VIRUSES OR HARMFUL COMPONENTS; OR (e) ANY THIRD-PARTY MODEL PROVIDER, CONNECTED SERVICE, MCP SERVER, OR SUB-PROCESSOR WILL BE AVAILABLE, SECURE, ACCURATE, OR PERFORM AS EXPECTED.
10.4 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE SERVICE OR THE SYNERGYAI PARTIES, CREATES ANY WARRANTY NOT EXPRESSLY STATED HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU TO THAT EXTENT.
11.1 Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE SYNERGYAI PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS, OR ANTICIPATED SAVINGS, OR FOR ANY THIRD-PARTY CHARGES (INCLUDING AD SPEND, CLOUD COSTS, TRANSACTION FEES, OR PROVIDER API COSTS), HOWEVER ARISING AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
11.2 Liability cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SYNERGYAI PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE LESSER OF (a) THE TOTAL FEES YOU ACTUALLY PAID TO SYNERGYAI IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) USD $50 (OR ITS INR EQUIVALENT).
11.3 Specific exclusions. WITHOUT LIMITING SECTIONS 11.1–11.2, THE SYNERGYAI PARTIES HAVE NO LIABILITY FOR: (a) ANY ACTION TAKEN BY AN AGENT AT YOUR INSTRUCTION OR CONFIGURATION (SECTION 6); (b) ANY AI OUTPUT, INCLUDING HALLUCINATION, ERROR, OR WRONG ACTION (SECTION 7); (c) THE ACTS, OMISSIONS, AVAILABILITY, SECURITY, PRICING, OR DATA HANDLING OF ANY THIRD-PARTY MODEL PROVIDER, CONNECTED SERVICE, MCP SERVER, OR SUB-PROCESSOR (SECTIONS 2, 5); (d) ANY SECURITY INCIDENT TO THE EXTENT PERMITTED BY LAW (SECTION 9); OR (e) ANY CONTENT YOU OR YOUR AGENTS CREATE, PUBLISH, OR ACT UPON.
11.4 Basis of the bargain; allocation of risk. The disclaimers and limitations in Sections 10 and 11 are a fundamental basis of the bargain between you and SynergyAI and reflect a reasonable allocation of risk, including in the price of the Service.
11.5 Carve-outs. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for fraud, fraudulent misrepresentation, gross negligence, or willful misconduct, or any other liability that applicable mandatory law does not permit to be limited. Where a limitation is not permitted, it applies to the maximum extent that is permitted.
12.1 You agree to defend, indemnify, and hold harmless the SynergyAI Parties from and against any and all claims, demands, suits, proceedings, investigations, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys' fees and costs) arising out of or related to: (a) your access to or use of the Service; (b) any action taken by any agent at your instruction or configuration; (c) your connected third-party accounts and any data, credentials, or scopes you provide; (d) your content, prompts, inputs, and outputs you use or distribute; (e) your violation of these Terms or of any third party's terms, policies, or rights; (f) your violation of any applicable law or regulation; or (g) any dispute between you and any third party (including any model provider, connected service, or other User).
12.2 We may, at our option, assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate. You will not settle any matter that imposes any obligation or admission on a SynergyAI Party without our prior written consent. This Section survives termination.
13.1 Your right to stop. You may stop using the Service and close your account at any time by contacting us. Closure does not entitle you to a refund of unused coins (Section 8.6).
13.2 Our right to suspend or terminate. We may suspend, restrict, or terminate your account or access to all or part of the Service at any time, with or without notice, for any reason or no reason, in our sole discretion, including if we believe you have violated these Terms, created prohibited content, abused or attempted to abuse the Service, created risk or legal exposure, or if required by law or by a third-party provider.
13.2a Breach — immediate permanent termination. Any breach of these Terms or of the Privacy Policy — including breach of the acceptable-use and content rules (Section 4), the input/output and consent obligations (Sections 6.6–6.7), the prohibition on unlawful, infringing, or rights-violating use, or any misuse of the Service — entitles us to immediately and permanently suspend, terminate, and delete your account and content, forfeit your unused coins, and revoke all access, without notice and without liability. To the maximum extent permitted by applicable law, you acknowledge and agree that such action is a fair, reasonable, and proportionate response to the breach, and you waive, and will not assert, any claim that such termination, deletion, or forfeiture is unfair, disproportionate, or wrongful. This does not limit any other remedy available to us.
13.3 Effect of termination. On termination, your right to use the Service ceases immediately. We may delete your account data in the ordinary course (subject to retention required by law and as described in the Privacy Policy). Coins are forfeited as described in Section 8.6, and no refund is owed for termination for cause. Sections that by their nature should survive (including 2, 4, 6 (including 6.6–6.13), 7, 8.3, 8.11, 9.3, 9A, 10, 11, 12, 13.3, 13.4, 15, and 16) survive termination.
13.4 Self-service data deletion ("Delete my data"). You may permanently delete your data at any time using the Delete my data control in your account (My Account). When you confirm, we delete your profile, prompts, generated content, agent and routine configurations, connected-service credentials (which are erased from our encrypted vault), conversational history, the files and media you uploaded or generated (including reference photos, voice samples, and generated images, video, and music) stored in our cloud storage, and other personal data associated with your account, and we revoke the Service's ability to act on your connected accounts. This action is immediate and irreversible. Consistent with Section 8.11, we retain only an anonymized record of your financial transactions for the statutory retention period, plus any data we are required to preserve under a legal hold or lawful request (Privacy Policy §5.2) — deletion and auto-erase features do not override a legal preservation obligation or permit the destruction of evidence. Deleting your data does not reverse actions already taken by you or your agents, and does not delete data already held by third-party providers — you must request deletion from each such provider directly under its own policy.
14.1 The Service. We may add, change, suspend, or discontinue any part of the Service (including features, integrations, models, and limits) at any time, with or without notice. Features that depend on a third party may change or be removed if that third party changes.
14.2 These Terms. We may modify these Terms at any time. If we make material changes, we will provide notice through the Service (for example, an in-product notice or a renewed acceptance prompt) and update the "Last updated" date. Changes are effective when posted or on any later stated date. Your continued use after the effective date, or your acceptance where prompted, constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Service.
15.1 Informal resolution first. Before commencing any formal proceeding, you agree to first contact us at contactus@synergyai.studio and attempt in good faith to resolve the dispute informally for at least thirty (30) days.
15.2 Governing law. These Terms, and any dispute, claim, or controversy of any kind arising out of or relating to them, the Service, or your use of it (whether in contract, tort, statute, or otherwise), are governed exclusively by the laws of the Republic of India, without regard to conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods.
15.3 Exclusive jurisdiction and venue — India only. You and SynergyAI irrevocably agree that, to the maximum extent permitted by applicable law, any and all proceedings of any nature whatsoever — wherever you are located, wherever the cause of action arises, and regardless of the law you contend applies — shall be brought, heard, and finally resolved only in India, and you irrevocably submit to the exclusive jurisdiction and venue of the arbitral seat and the courts at Vadodara, Gujarat, India. You irrevocably waive, to the fullest extent permitted by law, any objection to such forum, including any defense of inconvenient forum (forum non conveniens), lack of personal jurisdiction, or improper venue, and you agree not to commence or participate in any proceeding against the SynergyAI Parties in any court or tribunal located outside India. If you nonetheless bring a proceeding against a SynergyAI Party outside India, you agree (to the extent permitted by law) to reimburse the SynergyAI Parties for their reasonable costs and attorneys' fees incurred in obtaining dismissal, stay, or transfer of that proceeding to India.
15.4 Binding arbitration (seat: Vadodara). Except for the carve-outs in Section 15.6, any dispute not resolved informally shall be finally resolved by binding arbitration on an individual basis, conducted under the Arbitration and Conciliation Act, 1996 (India), by a sole arbitrator appointed by mutual agreement of the parties and, failing agreement within thirty (30) days, appointed in accordance with the Arbitration and Conciliation Act, 1996 (neither party may unilaterally appoint the arbitrator), with the seat and venue of arbitration at Vadodara, Gujarat, India, conducted in English. The arbitrator's award is final and binding, and judgment on it may be entered by the courts at Vadodara. The existence and content of the arbitration are confidential.
15.5 Class-action and jury waiver. To the maximum extent permitted by law, you and SynergyAI agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding, and that the arbitrator may not consolidate more than one person's claims. You waive any right to a jury trial where applicable. If a court of competent jurisdiction in India finds the class-action waiver unenforceable as to a particular claim, that claim (and only that claim) shall proceed in the courts at Vadodara, and the remainder shall remain in arbitration.
15.6 Carve-outs. Notwithstanding the above, (a) either party may bring an individual claim in a small-causes/small-claims court at Vadodara, and (b) SynergyAI may seek injunctive or other equitable relief in the courts at Vadodara to protect its intellectual property, confidential information, or to stop unauthorized use of the Service.
15.7 Time limit to bring a claim. To the maximum extent permitted by applicable law, any claim arising out of or relating to the Service or these Terms must be commenced within one (1) year after the cause of action accrues; otherwise it is permanently barred. Where applicable mandatory law does not permit this shortening, the shortest period that law allows applies.
15.8 Mandatory consumer law (disclosure). Some jurisdictions give consumers a non-waivable right to bring certain claims locally or under local law that cannot be excluded by contract. Where, and only to the extent, such a mandatory law applies and cannot lawfully be overridden, the forum and governing-law provisions above yield to that mandatory law for that claim only; in all other respects this Section 15 applies with full force, and the parties' intent is that all disputes be resolved in India to the maximum extent the law allows. (See the cover-memo counsel on the practical limits of this clause for non-Indian consumers.)
16.1 Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and SynergyAI regarding the Service and supersede all prior or contemporaneous agreements, representations, and understandings.
16.2 Severability. If any provision is held unenforceable or invalid, it will be modified or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
16.3 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later. A waiver is effective only if in writing.
16.4 Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets.
16.5 Force majeure. The SynergyAI Parties are not liable for any failure or delay caused by events beyond their reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility failures, third-party provider outages, cyber-attacks, or pandemics.
16.6 Relationship. Nothing creates a partnership, joint venture, agency, fiduciary, or employment relationship between you and SynergyAI.
16.7 No third-party beneficiaries. Except for the SynergyAI Parties (who are intended beneficiaries of Sections 10, 11, and 12), these Terms create no third-party beneficiary rights.
16.8 Notices. We may provide notices to you through the Service or to the email associated with your account; such notices are deemed received when sent. You must send notices to us at contactus@synergyai.studio.
16.9 Export and U.S./Indian government users. You will comply with all applicable export, re-export, and sanctions laws (Section 1.4).
16.10 Headings; interpretation. Headings are for convenience only. "Including" means "including without limitation."
16.11 Contact.
Synergy AI Web: synergyai.studio General & legal: contactus@synergyai.studio Privacy & data requests: contactus@synergyai.studio Legal entity: Kayarsh Homawalla, sole proprietor trading as SynergyAI Registered address: SynergyAI, FP 44, TP 2, Vasna/Bhayli, behind Pratham Citadel, Vadodara 391410, Gujarat, India Grievance Officer: Kayarsh Homawalla, contactus@synergyai.studio
Synergy AI · Terms of Service v2.3 · Effective 16 June 2026 · Last updated 4 October 2026 (Section 8.1: chat replies are charged for what they use; Section 8 as updated 29 September 2026: subscriptions, plan coins, refunds and taxes). These Terms incorporate the Privacy Policy by reference.